Teams at Point C

The Account Manager is responsible for managing key client accounts, ensuring satisfaction and retention, and fostering long-term partnerships while overseeing client lifecycle activities.

Lead enterprise-wide Zendesk configuration and roadmap: translate stakeholder needs into platform enhancements, manage integrations, roles, permissions, reporting, vendor relationships, rollout, training, and ongoing support to optimize service operations across Claims, Client Services, and Account Management.

The Manager, Payment Operations oversees payment processes, ensures compliance, manages vendor relationships, and drives operational efficiency and automation strategies.