Teams at PNC Bank

Leads production application reliability and support, including monitoring, incident ownership, troubleshooting, maintenance, automation, disaster recovery, governance, and operational readiness. Supports applications using OpenShift, Oracle, Java, MongoDB, SQL, Dynatrace, ServiceNow, and Ansible. Participates in rotating 24/7 on-call coverage, coordinates with technology and business teams, and mentors junior staff while improving system stability, resiliency, and compliance.

Leads a team providing advanced Tier 4/L3 support for enterprise applications. Responsibilities include resolving complex production issues, performing root-cause analysis, guiding software development and architecture, mentoring engineers, improving reliability and observability, designing automation, managing incidents, and partnering with development, infrastructure, security, and cloud teams across Microsoft and Azure environments.

Supports Asset Management Group product strategies, policies, procedures, and processes; provides solutions for exceptional client experiences; handles escalated fiduciary, compliance, and operational matters; monitors risk and escalated issues; participates in enterprise initiatives; and serves as backup to the AMG Product Specialist Advisor. The role requires knowledge of trust and fiduciary services, retirement and tax planning, IRA administration, financial-services regulations, and client relationship management.