Teams at Ping Identity

Manages high-touch support relationships for enterprise customers, monitoring account health, coordinating case reviews, prioritizing escalations, and ensuring service-level commitments. The role communicates with customers and executives, organizes regional handoffs, oversees incident and postmortem activities, and partners with support engineers and internal teams to resolve issues efficiently. It also improves support processes, manages critical incidents and on-call rotations, and strengthens customer, partner, professional services, and customer success relationships.

Manage global sales expenses, accruals, budgets, forecasts, and headcount financials. Reconcile budget versus actuals, identify spending trends, improve reporting processes, and use Anaplan to maintain sales financial data. Partner with Sales leadership and global teams to provide financial insights and support data-driven growth decisions.

Supports technical enablement for sales engineering, partner pre-sales, and go-to-market teams. Configures and troubleshoots demos, labs, and proof-of-concept environments; creates technical documentation and learning materials; tests product workflows; supports training events; and assists with program tracking, reporting, publishing, feedback, and operational coordination.