Jobs at Ping Identity

Manage global sales expenses, accruals, budgets, forecasts, and headcount financials. Reconcile budget versus actuals, identify spending trends, improve reporting processes, and use Anaplan to maintain sales financial data. Partner with Sales leadership and global teams to provide financial insights and support data-driven growth decisions.

Manage a territory-based portfolio of maintenance, subscription, and SaaS renewals. Responsibilities include preparing quotes and proposals, negotiating contracts, mitigating cancellations, forecasting renewal pipelines, recording activities in Salesforce, and identifying cross-sell and upsell opportunities. The role involves collaborating with sales, finance, legal, order management, and accounts receivable teams while advising customers and partners. The manager may also mentor junior renewals account managers and support special projects.

Leads business analysis and transformation initiatives across customer-facing and internal operations. Elicits and documents requirements, maps current and future processes, develops epics, features, user stories, and acceptance criteria, and supports backlog management, testing, deployments, production handoffs, reporting, and change adoption. The role partners with stakeholders and technical teams across Customer Success, Support, Professional Services, Training, Renewals, and Information Systems to improve customer journeys, operational efficiency, adoption, retention, and customer satisfaction.

Supports technical enablement for sales engineering, partner pre-sales, and go-to-market teams. Configures and troubleshoots demos, labs, and proof-of-concept environments; creates technical documentation and learning materials; tests product workflows; supports training events; and assists with program tracking, reporting, publishing, feedback, and operational coordination.

Lead regional channel and alliance strategy across the Americas, building and managing system integrator, reseller, and technology partnerships. Drive partner performance, enablement, co-selling, joint GTM initiatives, negotiate agreements, and lead a regional alliances team while aligning cross-functionally to scale enterprise identity and access management solutions.

Analyze customer, product, competitive, and financial data to support SaaS pricing and packaging strategies. Build dashboards, reporting, and analytical frameworks; conduct market research and competitive benchmarking; support pricing proposals and product launches; validate data; monitor post-launch performance; and communicate recommendations across Product, Marketing, Sales, Finance, Enablement, and Business Operations.

Leads Ping Identity’s global commercial legal function, overseeing attorneys and contract professionals handling complex SaaS, software, services, partnership, and strategic alliance transactions. Negotiates high-value agreements, improves contracting processes and tools, manages legal risk, supports global commercial initiatives, and partners with senior business and legal stakeholders. Develops a hybrid international team and applies generative AI and scalable contracting frameworks to improve productivity and accelerate sales cycles.

Manages complex global enterprise accounts as a technical subject matter expert and trusted advisor. Develops multi-product strategies, guides integrations, mitigates operational risks, and translates business requirements into technical plans for executive stakeholders. Leads escalations, mentors peers, improves delivery frameworks, supports AI-driven tools, and influences Engineering and Product teams. Requires advanced cybersecurity and identity management expertise, including federation protocols, cloud security, and multi-vendor integrations.

Own the Ping Elevate enablement platform, including supplier management, product lifecycle, feature adoption, governance, reporting, and field feedback. Build and optimize modern enablement content, everboarding programs, AI role plays, learning paths, and sales readiness experiences. Partner cross-functionally to align platform capabilities with revenue goals, integrate measurement, establish quality standards, and continuously improve seller productivity and learner outcomes.

Lead and scale Ping Identity’s Americas Solutions Engineering organization. Partner with Sales, Product, and Marketing to drive pipeline growth, win rates, customer retention, technical sales strategy, proofs of concept, architectural design, and executive engagements. Advise enterprise security leaders on IAM, AI governance, cloud architecture, and fraud prevention while shaping product roadmaps through market and customer insights.

Manage enterprise customer relationships as a named technical resource and advocate. Oversee incident communications, analyze support and customer data, identify adoption and renewal risks, and recommend solutions aligned with customer objectives. Provide proactive guidance on Ping Identity features, uncover adoption blockers, and support customer success through hands-on collaboration. The role includes occasional customer-site travel and some after-hours or weekend coverage.

Design and build scalable data engineering and AI agent governance capabilities across major cloud AI platforms. Develop ingestion, processing, ETL, observability, security, lifecycle management, and identity governance features. Evaluate emerging AI agent frameworks and interoperability standards, troubleshoot customer issues, document architecture and processes, and collaborate with engineering, security, compliance, product, and support teams. The role also involves improving distributed data systems, mentoring engineers, and leading technical initiatives.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Design, deploy, and maintain resilient cloud infrastructure for Ping Identity’s mission-critical services. Build and optimize automated CI/CD pipelines, support cloud security and observability, evaluate technologies, participate in planning and on-call rotations, and help improve engineering practices. Collaborate across development and operations teams while sharing expertise and supporting distributed production systems.

The Strategic Alliances Director manages Global System Integrator partnerships, building executive relationships, joint go-to-market plans, marketing strategies, sales pipelines, and revenue growth. Responsibilities include partner onboarding and enablement, business development, contract negotiation, QBRs, performance reporting, executive alignment, and collaboration with sales and marketing teams. The role requires extensive enterprise software partnership sales experience, a strong partner network, quota achievement, and domestic and international travel.

Leads the renewal operating model, process transformation, reporting, forecasting, and AI-enabled automation. Builds trusted dashboards, improves data quality and forecast accuracy, reduces manual work, and drives cross-functional change across Renewals, Customer Success, Sales, Finance, Data & Analytics, and Information Systems. Establishes governance, controls, documentation, and responsible AI practices while delivering actionable insights and communicating operational progress, risks, and recommendations to senior leaders.

Leads the design and scaling of global partner programs, enablement journeys, and operating processes. Establishes partner lifecycle frameworks, governance, planning cadences, dashboards, attribution, forecasting, and executive reporting. Coordinates cross-functional alignment across sales, marketing, product, services, finance, legal, and operations while driving strategic partner motions and measurable pipeline, revenue, adoption, and customer outcomes. Builds organizational capability through hiring, coaching, reusable processes, and accountable execution.

Owns an assigned enterprise sales territory focused on new-logo acquisition and upselling. Develops sales plans, positions value propositions, negotiates complex contracts, forecasts activity, prepares subscription pricing and proposals, and collaborates with partners and internal teams. The role requires a strong record of exceeding quota, closing strategic enterprise software deals with long sales cycles, engaging C-level and strategic buyers, and working with global partners and system integrators.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Design and develop scalable React front-end applications, reusable UI components, and accessible design-system foundations. Collaborate with product, UX, and backend teams on user-focused features and API integration. Define front-end architecture standards, optimize performance, maintain build and CI/CD pipelines, ensure code quality through testing and reviews, and mentor engineers. The role also supports responsive design, documentation, troubleshooting, and scalable state management and data-fetching practices.