Jobs at Ping Identity

Supports technical enablement for Sales Engineering, partner pre-sales, and go-to-market teams. Configures and troubleshoots demo, lab, and proof-of-concept environments; creates technical guides, walkthroughs, presentations, and learning content; executes product workflow tests; supports training events; and assists with program tracking, documentation, reporting, and feedback collection. Requires scripting, technical troubleshooting, communication, organization, and foundational knowledge of cybersecurity, cloud, APIs, and identity management.

Manages high-touch support relationships for enterprise customers, monitoring account health, coordinating case reviews, prioritizing escalations, and ensuring service-level commitments. The role communicates with customers and executives, organizes regional handoffs, oversees incident and postmortem activities, and partners with support engineers and internal teams to resolve issues efficiently. It also improves support processes, manages critical incidents and on-call rotations, and strengthens customer, partner, professional services, and customer success relationships.

Manage global sales expenses, accruals, budgets, forecasts, and headcount financials. Reconcile budget versus actuals, identify spending trends, improve reporting processes, and use Anaplan to maintain sales financial data. Partner with Sales leadership and global teams to provide financial insights and support data-driven growth decisions.

Supports technical enablement for sales engineering, partner pre-sales, and go-to-market teams. Configures and troubleshoots demos, labs, and proof-of-concept environments; creates technical documentation and learning materials; tests product workflows; supports training events; and assists with program tracking, reporting, publishing, feedback, and operational coordination.

Lead regional channel and alliance strategy across the Americas, building and managing system integrator, reseller, and technology partnerships. Drive partner performance, enablement, co-selling, joint GTM initiatives, negotiate agreements, and lead a regional alliances team while aligning cross-functionally to scale enterprise identity and access management solutions.

Owns enterprise accounts and drives new business through prospecting, account planning, executive engagement, and complex sales cycles. The role positions Ping’s identity platform across workforce, customer, and embedded use cases; builds relationships with technical and executive stakeholders; partners with sales engineering, customer success, leadership, and channel teams; and maintains accurate pipeline forecasts while exceeding sales quotas.

Own and grow strategic enterprise accounts across providers, payers, and technology organizations. Generate pipeline, secure new logos, and lead complex software sales cycles from discovery through close. Position identity solutions for workforce, customer, and embedded use cases while engaging technical, business, and executive stakeholders. Build account plans, forecast accurately, collaborate with sales engineering, customer success, leadership, and partners, and connect identity capabilities to security, efficiency, compliance, revenue, and customer experience outcomes.

Leads the global customer experience operations function across Customer Success, Support, Professional Services, and Renewals. Develops retention and expansion strategies, customer journey processes, CX technology roadmaps, analytics, executive reporting, capacity planning, and incentive operations. Builds a high-performing operations team using AI and automation while partnering with Revenue Operations to improve net retention and ARR growth.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Leads go-to-market strategy and execution for an assigned solution area. Defines target accounts, sales processes, commercial models, partner engagement, and complex deal support. Aligns Sales, Product, Marketing, and partners on campaigns, content, product feedback, and revenue priorities. Analyzes pipeline, bookings, conversion, and win/loss data to improve performance, while developing AI-enabled workflows to increase execution speed, quality, and consistency.

Owns the go-to-market strategy and operating plan for an assigned solution area, including account prioritization, sales processes, commercial models, partner alignment, deal support, campaigns, and performance improvement. Partners with Sales, Product, Marketing, and executives to drive pipeline and bookings. Analyzes conversion and win-loss data, incorporates customer feedback into product priorities, and develops AI-enabled workflows to improve field execution.

Leads Ping Identity’s GTM Solutions Management function, translating solution strategy into portfolio priorities, sales motions, commercial models, and scalable execution. Oversees team development, account prioritization, campaigns, content roadmaps, product feedback, performance analytics, and pipeline recovery. Aligns Sales, Product, Marketing, Finance, Customer Success, Operations, and partners through executive steering committees and cross-functional decisions. Requires strong enterprise GTM strategy, deal structuring, data analysis, executive communication, people leadership, and practical AI application experience.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Leads the global multi-tenant Site Reliability Engineering organization, setting strategy, operating models, reliability roadmaps, and production standards. Oversees managers and senior technical leaders while driving Kubernetes adoption, platform modernization, DevOps, infrastructure automation, observability, incident response, disaster recovery, capacity planning, change governance, and operational risk reduction. Partners across engineering, product, security, customer success, and program management to deliver reliable global SaaS services and develops organizational talent, metrics, and succession plans.

Leads technical strategy, governance, and service delivery for complex global enterprise accounts. Advises C-suite stakeholders, develops global TAM frameworks and KPIs, manages at-risk accounts, shapes product strategy, and integrates AI, LLMs, and predictive analytics into technical account management. Serves as a cybersecurity architecture and enterprise IAM thought leader while driving technical enablement, organizational strategy, and executive industry engagement.

Supports channel and revenue operations through partner performance analytics, dashboards, KPI reporting, deal registration management, forecasting, and executive materials. Maintains data integrity across Salesforce, Anaplan, Tableau, PRM, and related systems while partnering with Channel, Sales, Finance, and Revenue Operations. Documents reporting definitions, analyzes pipeline and partner productivity, identifies gaps, and recommends process improvements.

The Senior GRC Analyst will manage governance, risk, and compliance activities, including enterprise and product risk assessments, ISO 27001 and SOC 2 audit support, policy governance, control testing, third-party risk management, metrics reporting, and remediation tracking. The role partners with Engineering, Privacy, Legal, People, and business stakeholders to strengthen security controls across corporate and cloud environments and improve GRC processes, tooling, and reporting.

Owns a strategic territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, presenting value propositions, negotiating complex contracts, preparing subscription pricing and proposals, forecasting sales activity, and coordinating internal specialists and global partners. The role requires significant enterprise software sales experience, consistent quota achievement, success with complex strategic deals, C-level relationships, strategic buyer engagement, partner collaboration, and value-selling expertise.

Leads the Developer Platform and Experience engineering team supporting PingOne multi-tenant SaaS. Owns CI/CD pipelines, build systems, self-service developer tooling, platform modernization, operational reliability, and AI-enabled engineering automation. Provides architectural oversight, drives observability and incident response practices, and manages a globally distributed team of senior and staff engineers while improving developer productivity and platform adoption.