Teams at Phoenix Ecommerce Technologies

Own the architecture, product direction, and hands-on development of Phoenix’s payments infrastructure across processors, gateways, vaults, tokenization, wallets, routing, authorization, disputes, fraud, reconciliation, and reliability. Lead merchant and processor integrations, improve approval rates, manage payment-method portability, maintain PCI-compliant systems, and own incident response. The role combines principal engineering with payments product ownership, requiring direct customer engagement, roadmap decisions, technical design, coding, and accountability for business outcomes.

Leads and scales Phoenix’s client services organization across customer success, support, onboarding, technical escalations, and account management. Owns retention, merchant health, service standards, operational metrics, dashboards, and process improvements. Partners with Product, Engineering, CRM, Payments, Checkout, and Growth teams to resolve issues, improve launches, increase platform adoption, and drive merchant outcomes. Builds scalable systems, manages high-performing teams, and develops automation and self-service capabilities.

Underwrite high-risk ecommerce merchants and ISVs for payment processing and acquiring approval. Evaluate financial statements, transaction flows, fraud, chargebacks, compliance, and operational stability; recommend reserves, limits, monitoring, and other risk controls. Prepare audit-ready assessments, manage merchant and banking partner relationships, support onboarding, and advise on payment performance and growth while balancing commercial objectives with responsible risk management.