Teams at Phizenix

Provides technical client support and platform implementation guidance while building custom integrations, web applications, AI solutions, and automation. Diagnoses complex L2/L3 issues using SQL, logs, and root cause analysis; manages incidents through resolution; develops documentation, training, workarounds, and permanent fixes. Partners with Product, Engineering, and Implementation teams to improve adoption, automate support processes, coordinate testing, and deliver measurable customer value.

Engages potential clients through email, phone, and social media while managing interactions in HubSpot and Salesforce. Maintains accurate client information, handles high-volume personalized communications, identifies client needs, and proposes solutions. The role supports process optimization, positive customer experiences, and cross-functional collaboration in an agile environment.

Develop and expand strategic relationships with enterprise clients, drive product adoption, identify growth opportunities, and manage complex consultative sales cycles. The role involves executive engagement, account planning, presentations, training, cross-functional collaboration, quota attainment, and proactive client satisfaction management. Travel up to 50% is required, with the position based remotely in the United States.