Teams at PetDesk

Lead post-sales software implementations for veterinary clinic customers by gathering requirements, configuring solutions, conducting training, resolving issues, and managing onboarding progress. Build customer relationships, provide best-practice guidance, document configurations in the CRM, generate implementation reports, and collaborate with Sales, Product, Support, and Customer Success teams. Manage a pipeline of approximately 30–40 customers and conduct 3–4 customer calls daily.

Provides technical leadership for a platform initiative by defining architecture, scalability, and long-term engineering strategy. Designs APIs, data pipelines, integrations, and distributed services; leads complex initiatives; manages dependencies and cross-functional execution; improves reliability, observability, and operational efficiency; evaluates technical risks and emerging technologies; and influences product roadmaps and technical direction across teams.

Leads implementation and phone-build operations across 500+ concurrent customer projects through five managers. Owns portfolio health, risk escalation, customer communication, executive reporting, process design, cross-functional alignment, and manager development. The role establishes scalable playbooks and workflows, ensures projects remain on time and on scope, resolves complex customer issues, and travels approximately 10% for kickoffs, customer events, and conferences.