Teams at Peak 10 Data Center Solutions

Leads a team of Customer Success Managers supporting cloud services customers. Develops customer strategies, strengthens executive relationships, drives renewals and expansion, mitigates churn, improves processes, and manages team performance through coaching. The role oversees customer satisfaction, adoption, forecasting, retention, and scalable service standards while partnering across departments to achieve customer and business objectives.

Leads operating cadence, executive communications, portfolio visibility, governance, prioritization, and reporting across Security, AI, and Data. Owns enterprise AI portfolio operations from intake through value realization, coordinating business sponsors, technical teams, legal, privacy, compliance, procurement, finance, and vendors. Establishes dashboards, decision processes, adoption plans, value measurement, and QBRs while tracking investments, risks, dependencies, and outcomes. The role coordinates cross-functional execution but does not own technical engineering, security, data strategy, or architecture.

Leads Solutions Engineering across multiple sales territories, aligning technical sales execution with regional growth priorities. Manages, coaches, and develops high-performing teams; establishes operating standards; allocates resources; supports strategic opportunities and escalations; and improves pipeline quality, customer outcomes, and field processes. Maintains portfolio and market expertise, provides field intelligence to leadership, supports enablement, and partners with sales, product, marketing, and technology stakeholders. Travel of up to 25% is required.