Jobs at Peak 10 Data Center Solutions

Leads Solutions Engineering across multiple sales territories, aligning technical sales execution with regional growth priorities. Manages, coaches, and develops high-performing teams; establishes operating standards; allocates resources; supports strategic opportunities and escalations; and improves pipeline quality, customer outcomes, and field processes. Maintains portfolio and market expertise, provides field intelligence to leadership, supports enablement, and partners with sales, product, marketing, and technology stakeholders. Travel of up to 25% is required.

Provides senior-level technical support across Microsoft 365, Windows and macOS endpoints, identity, devices, conferencing systems, and executive technology experiences. Resolves complex incidents, manages onboarding and offboarding, supports Intune provisioning and patch compliance, applies security policies, and coordinates major incidents. The role also improves knowledge and self-service resources, enables AI and automation, mentors Service Desk staff, supports events, and coordinates cross-functional operational initiatives.

Leads Flexential’s enterprise data strategy, architecture, governance, integration, analytics enablement, and information management functions. Oversees data platforms, warehouses, pipelines, APIs, data products, metadata, lineage, quality, security, and governance standards. Builds an enablement-focused operating model, partners with AI and business teams, manages vendors and budgets, and develops the Enterprise Data team. The role drives trusted, reusable data assets, self-service analytics, operational efficiency, and AI readiness while improving platform reliability, delivery discipline, and measurable business outcomes.

Leads Flexential’s Cloud Technical Account Management service as both a business and customer delivery function. Responsibilities include growing bookings with Sales, managing pipeline and financial performance, developing dashboards and forecasts, supervising Cloud TAMs and Cloud Services Engineers, coaching staff, managing escalations, assigning coverage, and ensuring high-quality technical reviews and customer outcomes. The role also owns pricing input, profitability, utilization, service standards, recruiting, and strategic customer relationships.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.