Teams at Pathify

Full-cycle SaaS Account Executive owning go-to-market for the Communities product: prospecting, demos, negotiation, closing, onboarding, territory planning, pipeline management, product feedback, and quarterly conference travel to drive expansion.

Manage post-contract commercial relationships for assigned Pathify customers to drive retention, renewals, upsells, and cross-sells. Build account plans, maintain product/service inventories, perform demos, prospect for expansion opportunities, track pipeline metrics, and coordinate internal teams to deliver customer success and revenue growth.

Provide advanced technical support and troubleshooting for the Pathify SaaS platform, resolving complex application, integration, SAML SSO, and data issues. Diagnose API integrations, file provisioning (CSV/JSON/XML) and SFTP workflows, read/debug JavaScript and logs, collaborate with engineering to document architecture and recommend product improvements, and communicate technical details clearly to university stakeholders. Participate in a 24/7 on-call rotation for critical incidents.