Teams at PAR Technology

Support post-sale client relationships for restaurant, CPG, and retail brands. Assist with onboarding, client communications, usage monitoring, reporting, business review preparation, and first-line product support. Escalate complex issues and collaborate with Product, Delivery, and Technical Operations to resolve client needs. The role is an entry point into customer success, supporting senior CSMs while building expertise in retail media, data, and Bridg’s platform.

Partners with sales teams to deliver technical demonstrations, proofs of concept, and pilots for restaurant technology prospects. Translates customer needs into POS, software, hardware, menu, and operational solutions; presents business value to executives; manages technical evaluations; supports system configuration and troubleshooting; and serves as a trusted technical advisor throughout the sales process.

Facilitates Scrum ceremonies, coaches delivery teams on agile principles, removes impediments, manages dependencies, and drives continuous improvement. The Scrum Master monitors team health metrics, maintains delivery transparency, communicates risks and progress to stakeholders, and supports predictable sprint outcomes. The role also collaborates with Delivery Managers, Product Delivery Leads, and other Scrum Masters while promoting psychological safety and effective team behaviors.