Teams at Otava

Support, maintain, and optimize enterprise network infrastructure. Configure and troubleshoot routers, switches, firewalls, VPNs, and cloud networking. Monitor performance and security, respond to incidents, perform maintenance and change management, document configurations, collaborate with cross-functional teams, and provide on-call and client-facing technical support.

Qualify and engage inbound and outbound B2B leads via phone, email, and LinkedIn. Run high-volume outreach cadences, maintain CRM records, schedule discovery meetings for AEs, and provide market feedback to Marketing and Sales. Support campaign follow-up, account-based efforts, and continually learn product and industry value propositions.

The Cloud Administrator troubleshoots customer support issues, manages support tickets, remediates IT application issues, performs administrative tasks, and monitors network events. They deliver exceptional customer service and assist with infrastructure responsibilities.