Teams at Order.co

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

The Senior Software Engineer at Order.co designs complex features end-to-end, mentors junior engineers, and participates in design reviews while ensuring quality and reliability of systems.

The role involves ensuring software reliability and performance, managing incidents, developing infrastructure automation, and mentoring junior engineers within a platform team.