Teams at OPENLANE

Coordinate vehicle recovery assignments in a high-volume queue by reviewing declined assignments, assigning and managing recovery agents, coordinating fees, and liaising between clients and vendors. Identify and escalate issues, follow up on resolutions, maintain accuracy and quick turnaround, and use internal, Google, vendor, and integration partner systems to complete daily administrative tasks.

Lead product strategy, vision, roadmaps, discovery, and execution for a portfolio of digital marketplace products. Manage Agile development processes, use data to track product performance and KPIs, collaborate with cross-functional stakeholders, and mentor Product Managers and Business Analysts. Serve as a senior leadership liaison while prioritizing capabilities that address diverse user needs and align with company goals.

Drive revenue operations analytics by building reliable data models and dashboards, querying large datasets in Snowflake, ensuring data integrity across the revenue tech stack, and delivering strategic insights to Sales, Marketing, and Customer Success using Looker, Domo, SQL, and scripting.