Jobs at Ontic

Own complex SaaS client support cases from intake through resolution, manage escalations and SLAs, coordinate with Engineering, Product, Quality, DevOps, and Client Success, and communicate clearly with clients. Analyze support trends, improve documentation and self-service, support incidents and releases, use AI-enabled workflows, and mentor support specialists. The role follows a remote, shift-based schedule supporting U.S. time zones and FedRAMP requirements.

Design and maintain scalable dbt data models and ELT pipelines in Snowflake; architect reusable data assets, governance, and SaaS metrics; build AI-enabled data foundations and LLM workflows; integrate analytics into operational tools and partner cross-functionally to productionize AI-driven use cases.

Own Ontic’s integrations product roadmap, including API contracts, canonical data models, integration frameworks, marketplaces, developer experience, and self-service capabilities. Partner with engineering, architecture, GTM, and customer teams to launch scalable, monetizable integrations. Prioritize connectors and platform capabilities, define metrics, conduct competitive benchmarking, and identify AI-enabled integration opportunities.

Leads centralized revenue operations across Sales, Marketing, SDR, Partner, and Solutions Consulting functions. Partners with the CRO on planning, forecasting, territory design, quotas, pipeline health, and executive reporting. Oversees revenue operations, enablement, systems, data governance, KPI dashboards, and cross-functional operating cadences. Builds and manages a multifunctional team while scaling GTM processes, technology, and AI-enabled infrastructure.

Drive full-cycle enterprise SaaS sales across an assigned Fortune 1000 territory, from prospecting and qualification through demonstrations, negotiations, and contract closure. Build pipeline, exceed revenue targets, manage forecasts in Salesforce, develop executive relationships, present consultative value propositions, and collaborate internally to support customer retention and value realization.