Jobs at OneSource Virtual

Lead and develop a team of Tax Account Managers to deliver tax service bureau operations, manage escalations, ensure compliance, maintain customer relationships, track KPIs, use Workday/OSV platforms, and drive process improvements and strategic initiatives.

Provide technical support and development for OSV enterprise applications. Investigate and resolve application issues, log and manage support tickets, develop and test fixes, monitor production, and produce technical documentation. Partner with development teams, product owners, and vendors to prioritize defects and deploy solutions while supporting Workday, Salesforce, SQL Server, and cloud-based integrations.

The Sr. COBRA Specialist manages operational duties related to COBRA and Direct Billing, ensuring timely responses and updates while identifying process improvements and maintaining communication with internal teams.

The National Sales Director at OSV will lead channel sales for a SaaS offering, building relationships and closing deals to drive revenue growth.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Lead design, build, and ownership of shared service programs from project setup through live operations. Create playbooks, SOPs, training, and PM tooling; coordinate cross-functional teams, monitor performance, manage delivery partnerships, and drive continuous improvement. Initial focus on WOTC with potential portfolio expansion.

The Tax Data Specialist maintains tax profile data, processes update requests from customers, manages cases, and ensures accurate data input into multiple systems.

The Payroll Specialist II is responsible for managing payroll processing, resolving customer issues, and supporting payroll configuration and audits in a dynamic team environment.

Maintain and update customer tax profile data across systems, manage customer tax cases, analyze payroll tax data, meet reporting deadlines, support tax services and internal teams, and ensure data accuracy and quality metrics.

Supervise payroll team, handle inquiries, ensure compliance, provide leadership, and enhance customer satisfaction in payroll services.

The Account Executive will engage with existing OSV customers to drive expansion and revenue growth, employing effective selling strategies and maintaining accurate sales data.

The Document Operations Manager oversees document handling operations, ensuring efficiency, compliance, and management of staff and vendor relationships, while optimizing workflows and maintaining document management systems.

The Growth Product Manager drives product outcomes, analyzes customer needs, collaborates with cross-functional teams, and leads product innovation from inception to market launch.

Partner with customers to implement and configure OSV TaxEx, gather tax-related documentation, ensure federal/state/local tax setups accuracy, lead implementation projects, resolve data and scope issues, run checkpoints, and ensure successful transition to operations while driving customer satisfaction.

The Payroll Support Advisor provides technical and payroll processing support, addresses inquiries, performs root cause analysis, and seeks solutions to enhance service quality.

Provide expert-level support for garnishment operations: manage complex escalations, conduct onboarding and D&H audits, ensure regulatory compliance, coordinate with agencies and internal teams, maintain records, and troubleshoot advanced Workday configuration issues.

Provide advanced payroll and technical support for payroll services, resolve complex system and payroll discrepancies within SLAs, perform root cause analysis, drive process improvements, support onboarding and projects, share knowledge via documentation and training, and ensure compliance with payroll laws and internal controls.

Provide advanced technical and payroll processing support, troubleshoot complex payroll/system issues, perform root cause analysis, ensure compliance with payroll laws, drive continuous improvement, analyze casework to identify trends, support onboarding and enterprise projects, and act as a payroll subject matter expert for internal and external stakeholders.

The Sr. Quality Assurance Automation Engineer creates and executes automated tests and maintains regression suites for multiple products, ensuring high-quality releases.

The Corporate Payroll & Tax Manager oversees OSV's global payroll and tax functions, ensuring compliance and accuracy in processing payroll and tax filings, while leading a small team and driving process improvements.