Teams at OneSignal

Manage SaaS billing operations, including usage calculations, invoicing, credits, reconciliations, collections, accounts receivable, and sales commission administration. Prepare recurring reports, maintain billing records and spreadsheet trackers, respond to customer payment inquiries, document workflows, and improve manual processes. The role is fully remote, part-time at approximately 20–25 hours weekly, with flexibility during peak billing periods.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Own the roadmap for a product area, prioritize high-impact initiatives, and translate customer problems into product opportunities. Collaborate with engineering, design, marketing, and business teams to discover, prototype, validate, and launch products. Analyze data, navigate technical APIs, drive customer adoption, improve processes, and independently motivate cross-functional teams to deliver high-quality products at scale.