OLIPOP Benefits Overview

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Manage customer supply chain operations, including collaborative forecasting, replenishment planning, inventory management, order processing, EDI, logistics coordination, fill-rate reporting, and service optimization. Partner cross-functionally with Sales, Demand Planning, Customer Service, Logistics, and retail customers to improve forecast accuracy, in-stock performance, OTIF metrics, and cost to serve. Resolve fulfillment issues, manage compliance fines, support customer onboarding, and develop scalable processes and SOPs.

Own execution of OLIPOP’s brand marketing strategy, integrated campaigns, and commercialization initiatives. Responsibilities include analyzing brand and campaign performance, managing cross-functional marketing workstreams, supporting product launches, coordinating consumer research, tracking budgets, and delivering campaigns across broadcast, digital, social, and influencer channels. The role requires independent project ownership, strong brand management expertise, data-driven recommendations, and collaboration across marketing disciplines.