Teams at NICE

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.