Jobs at NICE

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Lead customer success for the Strategic Segment, managing Technical Account Managers and success teams to drive retention, NPS/CSAT, account P&L, upsell/cross-sell, process improvements, and executive customer advocacy while partnering across Sales, Product, Services, and R&D.

Sell NiCE's Agentic AI and Cognigy-based AI-for-CX SaaS to large enterprises across North America. Build pipeline, run full sales cycles, close large deals via direct and partner channels, respond to RFPs/RFIs, hit ARR/ACV targets, and represent the company at industry events.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The role leads AI adoption across business functions, prioritizing use cases, building business cases, and driving organizational change necessary for successful implementation. It requires collaboration with IT leadership and the presentation of ROI to business stakeholders.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

The Partner Executive role at NiCE involves engaging with clients to deliver exceptional customer experiences, leveraging AI and cloud technologies to drive innovation.

Lead enterprise-wide AI and agentic transformation engagements with C-suite clients: define strategy and roadmaps, assess contact center and cloud migrations, design agentic workflows, run change management, build business cases, and drive measurable adoption and outcomes across functions and industries.

Develop and scale strategic relationships with Global System Integrators (GSIs). Drive partner recruitment, enablement, joint GTM, pipeline generation, and multivendor solution architecture. Collaborate cross-functionally, engage clients onsite to define use cases and quantify value, and lead partner training and enablement to accelerate profitable revenue growth.

Design and deploy outbound contact center solutions, translate customer requirements into AI and CCaaS architectures, design dialing strategies and AI flows, lead PoV/pilot implementations, integrate CCaaS with CRM/telephony, and present solutions to stakeholders while ensuring regulatory compliance.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Lead AI delivery-driven projects from initiation through closure, providing strategic direction, executive communication, risk and escalation management, roadmap alignment with technical/product/AI stakeholders, and mentoring PMs to ensure timely, high-quality SaaS and GenAI customer outcomes.

Drive U.S. enterprise sales for NiCE Cognigy by creating awareness, building qualified pipeline, running full sales cycles, closing large complex SaaS deals (direct and via partners), coordinating RFP/RFI responses, and representing the company at industry events.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.

The Project Manager will oversee customer-facing software and AI delivery projects, assist with documentation, track progress and risks, and communicate with teams.

The Account Executive is responsible for establishing and maintaining strategic relationships, achieving sales quotas, and negotiating enterprise agreements in the financial services sector.

The Forward Deployed Engineer will architect and implement scalable AI agents for enterprises, overseeing the entire lifecycle and collaborating with clients on solutions.

Provide hands-on technical implementation, integrations, configuration, and onboarding support for partner customers. Troubleshoot complex issues, advocate for product enhancements, liaise with TAMs and Partner Success Managers, create enablement content, and share best practices across partner accounts. Travel up to 20%.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.