Teams at NewRocket

Leads and mentors ServiceNow software engineers delivering complex professional services projects. Develops custom applications and platform customizations, troubleshoots CSM, integrations, portals, and other modules, and performs root cause analysis. Maintains ServiceNow modules and integrations, collaborates with stakeholders, supports upgrades, clones, patching, and performance optimization, documents solutions, follows development standards, and manages deployments.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and integration issues, maintains modules, supports upgrades and deployments, optimizes performance, documents technical solutions, and collaborates with stakeholders. Requires ServiceNow SAM/HAM experience and relevant ServiceNow certifications.

Develop and enhance ServiceNow applications for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, configure event rules, integrate ServiceNow services through REST APIs, manage MID servers, create custom discovery patterns, prevent duplicate configuration items, and configure identification rules and multi-tier service discovery across environments.