Teams at New Charter Technologies

Provide advanced IT support and technology consulting for clients, troubleshoot and resolve complex hardware, software, network, virtualization and cloud issues, maintain SLA response times, document tickets, mentor junior engineers, travel to client sites, and drive long-term technical solutions and client satisfaction.

Plan, execute, and optimize integrated B2B marketing campaigns across email, digital, social, and events. Manage campaign calendars, write copy, run and optimize Google and LinkedIn ads, coordinate partner-funded initiatives, analyze performance with analytics tools, support event logistics, and report results to stakeholders.

Provide Tier 2 escalation support for Tier 1 technicians by administering Azure and Microsoft 365 environments. Manage Azure infrastructure and M365 services, troubleshoot identity/MFA/Conditional Access, handle RBAC and security configurations, assist with PowerShell automation, document solutions, and collaborate with Tier 3 engineers.