Teams at Neumo

Provides advanced technical support and troubleshooting for multiple SaaS products, serves as an escalation point, manages support tickets, and collaborates with engineering, QA, and product teams. Leads support initiatives, documents issues and solutions, improves processes, assists with installations, analyzes customer trends, and mentors junior staff. Requires strong communication, de-escalation, independent problem-solving, technical documentation, and system administration skills.

Provides broad in-house legal support across commercial and government contracts, privacy and cybersecurity, employment, procurement, disputes, compliance, and corporate operations. Advises business stakeholders, drafts legal documents and policies, coordinates outside counsel, manages legal risks, and develops standardized templates, playbooks, workflows, and reporting. The role supports post-merger integration and process scaling in a high-growth, PE-backed GovTech environment.

Analyze court workflows and judicial processes, document current and future-state requirements, and translate operational needs into software solutions. Lead workshops, stakeholder interviews, customer engagements, testing, configuration, demonstrations, training, and implementation activities. Create user stories and acceptance criteria in JIRA, support Product and Engineering teams, provide subject-matter guidance, and manage multiple concurrent projects while communicating effectively with technical and non-technical stakeholders.