Teams at Nelnet

Analyze consumer loan operations by building monitoring reports, querying data (SQL/Snowflake), performing root-cause analysis, recommending and implementing operational improvements, managing initiatives end-to-end, and maintaining documentation and stakeholder communication.

Serve as a bridge between business and technical teams to elicit and document requirements, drive QA activities, develop test plans/scripts, execute functional/regression/UAT testing, report and prioritize defects, and support implementations while ensuring solutions meet business needs and compliance requirements.

Technical product owner for AI-enabled capabilities in the software delivery lifecycle. Define and prioritize AI/automation backlog, collaborate with stakeholders and data science, ensure SDLC readiness, evaluate AI performance and risks, drive adoption, and support roadmap, releases, monitoring, and ROI analysis.