Jobs at Nelnet

Analyze consumer loan operations by building monitoring reports, querying data (SQL/Snowflake), performing root-cause analysis, recommending and implementing operational improvements, managing initiatives end-to-end, and maintaining documentation and stakeholder communication.

Serve as a bridge between business and technical teams to elicit and document requirements, drive QA activities, develop test plans/scripts, execute functional/regression/UAT testing, report and prioritize defects, and support implementations while ensuring solutions meet business needs and compliance requirements.

Technical product owner for AI-enabled capabilities in the software delivery lifecycle. Define and prioritize AI/automation backlog, collaborate with stakeholders and data science, ensure SDLC readiness, evaluate AI performance and risks, drive adoption, and support roadmap, releases, monitoring, and ROI analysis.

Owns and prioritizes the product backlog, partners with stakeholders and Product Manager on vision and roadmap, leads agile teams, tracks delivery and ROI, and communicates status and risks.

Lead and grow a market segment from single validated product to multi-product portfolio with full P&L ownership. Start hands-on as product manager (roadmap, prioritization, discovery, GTM), then build and lead product teams, establish sales and operations, define segment strategy, and drive revenue, profitability, and product adoption.

Own the client lifecycle for CampusGuard's SaaS and consulting services. Drive onboarding, success planning, platform adoption, compliance outcomes, client health monitoring, risk mitigation, executive business reviews, cross-functional coordination, renewals, and identify expansion opportunities to ensure long-term retention and measurable client value.

Sell services-led technology solutions to SLED (state, local, education) clients nationally. Build pipeline, qualify opportunities, lead capture/procurement, co-sell with partners (Google Public Sector), close complex, multi-stakeholder deals, and maintain CRM/forecasting discipline while representing Nelnet at industry events.

Own token economics and cost-optimization for enterprise AI platforms. Instrument LLM workloads, analyze token usage, implement caching/batching and model-tier strategies, build utilization and cost dashboards, recommend and execute cost-saving changes, and translate findings into org-wide best practices.

Own and operate enterprise AI platforms and build/deploy AI Agents across Shared Services. Configure platform integrations (Claude, Copilot, Gemini), maintain reusable assets, enable segments, and apply engineering standards (branching, review gates, CI/CD) for responsible AI deployments.

Monitor and analyze logs in SIEM and observability tools, build/maintain cloud infrastructure, tune detections, investigate alerts, configure logging pipelines (Cribl), participate in change control and audits, maintain security documentation, and stay current on threat intelligence.

Lead development and deployment of machine learning and LLM models, analyze large datasets, build PowerBI dashboards, mentor junior data scientists, and present findings to leadership while automating processes and improving model performance.

Own security and compliance for the Enterprise AI program by building security tooling, policy-as-code guardrails, reusable secure AI components, and observability to detect anomalous model behavior while partnering with Cyber Security and delivery teams.

Manage and grow an established portfolio of higher education clients across the Midwest/Great Lakes. Focus on retention, upsell/cross-sell, client satisfaction, product advocacy, account reviews, cross-functional coordination, and documenting activity in Salesforce. Travel ~30% for campus visits, conferences, and client engagement.

Lead product strategy and revenue for the Scholarship Granting Organization (SGO) market, driving AI-enabled platform development, customer engagement, and cross-functional execution. Build partnerships with SGOs and K-12 private schools, set and manage revenue targets, oversee compliant integrations, and inspire teams to deliver measurable growth and improved client experiences.

Design, build, test, deploy, and maintain software applications. Mentor engineers, research and implement solutions, support Agile development, deploy AI models (Bedrock), design auto-scaling systems, and create MCP/API custom connectors while collaborating with stakeholders.

Lead, mentor, and manage multiple software engineering teams; own hiring, performance management, and staffing. Drive engineering standards, architecture, deployments, and lean improvements. Ensure AWS-based solutions with autoscaling, deploy AI models (Bedrock), build MCP/API connectors, and coordinate security policy compliance.

Lead, mentor, and coach a team of Account Executives across a designated Western US territory to retain and grow higher education accounts. Drive account strategy, cross-selling, onboarding, annual reviews, and client communications while collaborating with Customer Success, Technical Sales, and Operations. Responsible for hitting sales and retention targets, documenting activities in CRM, and traveling to campus or events (approximately 50%).