Teams at Neighborly Software

Provides first-line support to clients via phone, video, and email; updates and configures client systems; partners with Client Success Managers on new applications; reviews peer configurations for accuracy; resolves issues while meeting service-level agreements; and collaborates with the support team to administer government assistance programs.

Owns the end-to-end lifecycle, vision, roadmap, discovery, launch, and iteration for SaaS platform capabilities, especially financial workflows and scalability. Partners with engineering, leadership, customers, sales, marketing, and customer success to prioritize initiatives, improve adoption, manage cross-functional dependencies, and ensure performance, compliance, and customer value. Uses product analytics, market research, and AI tools to guide decisions and identify opportunities.

Lead the end-to-end UX strategy and hands-on design for a complex government-funding platform. Build the design system, component library, style guide, accessibility and responsive standards, personas, user journeys, and prototyping practice. Redesign workflows to reduce friction, conduct user research, use analytics to measure outcomes, and influence product, engineering, QA, and leadership without direct reports.