Teams at Nash

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.

Own Nash’s corporate communications strategy across press, analysts, customers, partners, employees, and the broader market. Build media and analyst relations programs, establish the autonomic logistics category, prepare executives for public appearances, manage internal communications, turn customer results into credible stories, and lead crisis communications, speaking opportunities, awards, and agency relationships.

Lead technical discovery, solution design, enterprise implementations, customer launches, adoption, renewals, and account operations across Latin America. Build integrations, configure the platform, coordinate engineering and customer stakeholders, train operators, monitor performance, and establish the region’s customer success model. Serve as Nash’s regional expert on carriers, payments, addressing, delivery workflows, and product adaptations while developing processes for future hires.