Teams at Mural

Lead end-to-end Customer Insights product: define the canonical usage data layer, build customer-facing analytics and audit surfaces, and deliver AI-native insights. Partner with engineering, data, design, Sales, and Customer Success to drive renewal and expansion narratives, ensure enterprise readiness (permissions, compliance), and translate ambiguous business questions into clear product experiences and APIs.

The Lead Product Designer will define AI-native features and design systems for human-agent collaboration, focusing on interaction models, workflows, and user experiences. Responsibilities include prototyping, mentoring, and contributing to product strategy and design systems.

The role involves directing internal communications strategies, supporting executives, and enhancing employee engagement through creative content and effective messaging.