Teams at Motorola Solutions, Inc.

Leads technology partner and ecosystem product marketing across public safety, video, defense, and enterprise sectors. Defines partnership strategy, messaging, positioning, go-to-market plans, sales enablement, campaigns, and governance models. Translates complex integrated and AI-driven solutions into customer-focused value propositions while coordinating cross-functional initiatives across Product, Sales, and Marketing. Requires strategic leadership combined with hands-on execution in B2B technology marketing.

Owns critical customer accounts through recovery lifecycles, manages escalations, leads technical action planning, and coordinates support, engineering, sales, and product teams. The role tracks deployment readiness and product stability, maintains account records and action plans, facilitates stakeholder meetings, mentors support agents, and improves processes and tooling. Requires experience with technical account management, project management, or technical escalations, plus knowledge of surveillance, networking, access control, or enterprise software deployment.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.