Jobs at Motorola Solutions, Inc.

The Ecosystem Technical Support Specialist provides technical support by managing incidents, analyzing data for root causes, and training team members while ensuring customer satisfaction in a SaaS environment.

Lead and perform FedRAMP/FISMA/NIST RMF security assessments for cloud systems. Conduct documentation review, evidence collection, vulnerability scanning and testing, recommend remediations, author reports, lead technical discussions, mentor teammates, and coordinate cross-functional delivery in a fast-paced remote environment.

Lead sustainment and expansion of the West Region LMR ASTRO system for USMC. Oversee personnel, budgets, contracts, logistics, system upgrades, cybersecurity compliance (IAVA/patching, vulnerability scanning), lifecycle planning, asset/configuration management, and global project delivery. Serve as primary USMC POC, coordinate with Sales, Engineering, and DoD stakeholders, approve documentation and schedules, and ensure contractual and operational compliance.

Lead Salesforce solution design and governance for Sales Cloud, translating business workflows into declarative designs, overseeing integrations (ERP/CPQ/marketing/data warehouse), validating functionality via UAT, and partnering with stakeholders to deliver scalable, secure CRM solutions and drive data quality and reporting.

Lead presales for public safety solutions by managing RFP/RFQ processes, developing system design and implementation plans, conducting technical discovery with customers, coordinating cross-functional teams (engineering, SI, service, sales), driving profitability, and delivering timely, accurate proposals and service strategies.

Lead the business-side product ownership for a hybrid Oracle PDH/Informatica MDM implementation. Define and prioritize backlog, translate needs into user stories and acceptance criteria, drive phased rollouts, enforce data governance and quality, coordinate cross-functional stakeholders, enable downstream integrations (CPQ, OCC, EBS), and lead change management, training, and ongoing support.

Provide technical front-line support and escalation management for public-safety SaaS, troubleshoot applications, OS, networking and third-party integrations, author knowledge-base content, coordinate cross-functional incident resolution, participate in on-call rotation, and mentor teammates to maintain SLAs and customer satisfaction.

Lead end-to-end process discovery, mapping, and optimization across Sales Operations and cross-functional teams. Develop enterprise process maps, SOPs, KPIs, and governance. Facilitate stakeholder workshops, drive Lean and automation initiatives, support Salesforce and system implementations, perform root cause analysis, and measure process performance to increase efficiency and standardization.

Serve as a Business Analyst for Sales Operations: gather and validate requirements, pre-vet and groom backlog, create Jira user stories, support sprint planning, coordinate UAT and testing, track bug resolution, and verify post-release deployments to ensure predictable delivery.

Manage relationships with distributor branches to grow Pelco product sales across the Northwest. Develop and execute channel sales strategies, provide training and sales support, conduct business reviews, manage inventory and forecasting, analyze performance and competitors, and collaborate with internal teams to meet revenue and market share goals.

Design high-level service architectures and HLDs to align with Global Services strategy; collaborate with product and operations teams, support platform deployments, guide tool selection, and present architectural recommendations to leadership.

Create accurate system configurations and quotations for presales, collaborate with engineering and product teams, resolve complex configuration issues, manage cross-functional quoting activities, and develop consistent RFP/proposal documentation while supporting sales strategy and customer interactions.

Design and deploy end-to-end Drone as First Responder (DFR) solutions: assess customer needs, architect systems and integrations (CAD/RMS, cloud, networking), manage site readiness and drone-in-a-box deployments, ensure CJIS and FAA compliance, provide advanced onsite/remote troubleshooting and support, enable sales/demos, and consult on FAA waiver technical safety cases.

Lead Oracle CPQ product strategy and roadmap for sales quoting and Q2O processes. Translate business needs into features, prioritize backlog, oversee delivery, UAT, deployments, integrations, and drive user adoption through training and documentation. Collaborate with cross-functional teams, use data to prioritize, optimize processes, and surface emerging trends to senior leadership.