Develop customized customer training plans, lead virtual and onsite instructor-led training, facilitate webinars and Train-the-Trainer programs, and partner with internal teams on learning assets. Conduct customer discovery, define learning objectives, manage training projects, and improve content using feedback and performance data. The role requires instructional design expertise, strong stakeholder and presentation skills, French fluency, and up to 40% travel.

Leads a mid-market SaaS sales team of Account Executives, owning quota attainment, hiring, onboarding, coaching, forecasting, pipeline execution, and performance improvement. The manager partners with SDR, Sales Engineering, Customer Success, Marketing, Product, Enablement, and Deal Desk teams to optimize sales processes and scale the organization.

Leads and develops a post-sales Customer Engineering team serving strategic enterprise customers. Oversees technical discovery, solution design, integrations, automation, validation, handoffs, prioritization, and measurable customer outcomes. Establishes engagement models, capacity planning, quality standards, documentation, and operating cadences. Partners with Product, Engineering, Customer Success, Implementation, Sales, and Solutions Engineering to convert customer needs into reusable solutions, improve adoption, and support retention and expansion.