Teams at Miratech

Design, develop, and deploy NICE CXOne contact center solutions including IVR call flows, chat, and API integrations. Lead release planning, troubleshoot scripting and system issues, build dashboards, coordinate cross-team deployments, and act as SME for NICE CXOne implementations.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures. Drive migration roadmaps, risk assessments, governance, and integrate legacy ESBs with modern platforms while mentoring engineering teams and influencing stakeholders.