Mesa Laboratories Benefits Overview

The Senior Product Manager leads product strategy for environmental monitoring products, driving marketing plans, product launches, and cross-functional collaboration to meet business objectives.

Lead and manage the end-to-end customer complaint and escalation process. Ensure timely routing, investigation, resolution, and documentation of escalated issues while partnering cross-functionally to drive corrective actions and improve customer experience. Coach and develop a team, define SLAs, track KPIs, and report trends to senior leadership.

Lead the design and optimization of firmware for embedded systems, mentor engineers, troubleshoot issues, and ensure high-quality firmware integration with hardware.