Teams at Melio

Handle frontline fraud decisioning and escalations, complete Zendesk tickets and written communications, communicate with customers by phone for account recovery, maintain KPIs, collaborate cross-functionally, and contribute to squad projects and new initiatives to protect the payments platform.

Outbound-focused SDR responsible for high-volume cold outreach (calls, email, LinkedIn), identifying SMB prospects and decision-makers, qualifying leads, booking meetings for Account Executives, collaborating on outbound strategy, documenting activity in Salesforce, and meeting activity and meeting-set targets to drive pipeline growth.

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.