Melio Benefits Overview

Handle frontline fraud decisioning and escalations, complete Zendesk tickets and written communications, communicate with customers by phone for account recovery, maintain KPIs, collaborate cross-functionally, and contribute to squad projects and new initiatives to protect the payments platform.

Hunt and close ultra high-value customers through strategic outbound prospecting, manage complex multi-stakeholder deals from demo to close, maintain rigorous Salesforce hygiene and forecasting, host executive meetings, occasionally travel for events, and help shape the go-to-market playbook while consistently exceeding targets.

Own recruitment, onboarding, enablement, and community management of high-leverage affiliate partners. Hunt and cold-call prospective partners, pitch a revenue-share referral program, deliver white-glove onboarding and sales/technical enablement, nurture affiliates to drive consistent leads, and feed insights back to growth and marketing to optimize the channel.