Teams at MedRisk

Owns strategy and roadmaps for provider network and experience products, including recruitment, onboarding, credentialing, contracting, provider data, and network performance. Uses healthcare and provider analytics to identify market gaps, improve access and engagement, optimize operations, and prioritize investments. Partners with clinical, operations, technology, data, finance, and contracting teams to define capabilities, establish KPIs, and align stakeholders around provider-focused initiatives.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing expectations, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned projects.

Plans and delivers complex technical initiatives involving systems implementations, integrations, data, infrastructure, databases, and cloud platforms. Translates technical requirements into project plans, manages risks and dependencies, applies PMO governance, and reports progress to leadership. Owns the Microsoft enterprise relationship, supports FinOps enablement, and advises other project teams on technical considerations. Coordinates engineering, IT, finance, vendors, and business stakeholders throughout project delivery.