Teams at McBride Consulting, LLC

Test Salesforce releases for a New York State Department of Labor unemployment insurance call center. Develop and execute SIT and E2E scenarios covering workflows, case management, integrations, and user interfaces. Manage test cases, results, metrics, and defects in Copado, retest fixes, and coordinate with developers and functional stakeholders to confirm deployment readiness without disrupting live operations.

Maintain and enhance a Salesforce Service Cloud instance supporting a state unemployment insurance call center. Configure Service Cloud, develop Apex, Lightning Web Components, Flows, reports, and dashboards, and manage sandbox-to-production deployments with Copado. Provide warranty support, analyze and remediate defects, and lead knowledge transfer and pairing sessions to build the client technical team’s independence.

Build and optimize Power BI reports, dashboards, and semantic models. Partner with stakeholders and Data Engineering (Microsoft Fabric) to transform data into insights, use Copilot Studio for AI-enabled reporting, improve performance/governance, support Excel-heavy reporting, and assist project management to maintain contractual compliance.