Teams at Mark43

Build and maintain scalable AWS/Azure infrastructure, Terraform-based IaC, CI/CD pipelines, Kubernetes and GitOps deployments. Improve observability, reliability, security, automation, and developer productivity while troubleshooting production issues and participating in a 24/7 on-call rotation. Partner with engineering and security teams on infrastructure best practices and long-term platform projects.

Lead product design for a critical area of Mark43’s public safety software portfolio. Own design direction, conduct qualitative and quantitative research, translate complex first-responder workflows into intuitive experiences, and guide initiatives from discovery through delivery. Partner with Product and Engineering, influence strategy, contribute to design systems, mentor designers, present recommendations, and design across workstations, laptops, tablets, and mobile applications. Explore responsible AI-powered experiences and maintain high standards for interaction and visual design.

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.