Jobs at Mapbox

Own the technical design and delivery of multi-component AI systems, including LLM-backed features, agent tool orchestration, evaluation frameworks, data pipelines, and model harnesses. Build reliable APIs, SDKs, and feedback loops; optimize latency and cost; assess external models and datasets; and support production systems through on-call rotation. Mentor engineers and collaborate across search, location intelligence, and platform teams.

Maintain and improve Mapbox developer documentation through code updates, content corrections, code sample revisions, and product synchronization. Triage user feedback, manage GitHub contributions and reviews, use Mapbox products to create accurate documentation, and partner with product teams on launches. The role also involves prototyping lightweight documentation tools and supporting Developer Relations initiatives. Candidates should be web developers who write clearly and have 2–4 years of professional experience.

Own commercial strategy and long-term growth for Mapbox’s largest global strategic accounts. Lead retention, renewals, expansion, complex negotiations, account planning, executive relationships, forecasting, and risk mitigation. Partner cross-functionally with technical, product, finance, legal, and customer success teams to deliver customer value. Identify adoption and growth opportunities across Mapbox products, influence internal product strategy with customer insights, and position Mapbox against competitive and internally built alternatives.

Leads renewals, ARR retention, and expansion across strategic enterprise customers. Owns renewal strategy, forecasting, commercial negotiations, pricing, usage commitments, risk management, and customer growth. Builds executive and cross-functional relationships, improves Salesforce discipline, and develops Account Managers through coaching. Partners with Customer Success, Product, Finance, Legal, Solutions Architecture, and TPM to drive adoption, protect recurring revenue, and improve customer outcomes.

Support monthly, quarterly, and annual revenue close for assigned areas. Prepare journal entries, reconciliations, and flux analysis. Manage accounts receivable, invoicing, collections, and billing portals. Execute order-to-cash tasks including contract review, Salesforce to NetSuite sync, and sales order setup. Partner cross-functionally and assist with audit preparation.

The Associate General Counsel will handle complex commercial transactions, providing legal expertise on data in-licenses and sales agreements, while collaborating closely with product and engineering teams.

Lead global HR Operations, Total Rewards, and People Analytics to scale systems, drive AI-enabled automation, ensure international compliance, own people technology roadmap, and develop the team to deliver strategic compensation, benefits, and predictive analytics.