Teams at MagicSchool AI

Seasonal contract supporting teachers and district admins via chat and email. Triage and resolve technical issues (logins, browser, SSO/LTI, rostering), document cases in Intercom, provide educator-friendly guidance, surface recurring issues, and meet team response and resolution benchmarks.

The Senior Software Engineer will lead the development of new features and products, ensuring quality and user impact while collaborating closely with design and product management.

The Senior Customer Success Operations Manager will enhance analytical systems for the CS team, drive data visibility for decision-making, and lead cross-functional programs focused on customer retention and efficiency.