The Director of Customer Success will lead retention and satisfaction efforts for key accounts, develop teams, implement strategies, and improve customer engagement. Required to collaborate across departments and drive scalable success initiatives.

This role focuses on AI transformation within MagicSchool, developing playbooks, competency frameworks, and measurement methods, integrating AI into operations, and fostering a culture of understanding through training.

Sell MagicSchool to large K-12 Canadian school districts by developing pipeline, closing deals, navigating complex procurement (RFPs, pilots, legal), building superintendent-level relationships, and coordinating cross-functional teams to tailor solutions and expand district adoption.

Manage strategic partnerships with major Texas school districts, driving customer adoption, retention, and mentoring team members while navigating complex educational dynamics.

The Senior Customer Success Manager will manage strategic partnerships in K-12 EdTech, ensuring product adoption, revenue retention, and mentorship of junior staff while leading a multimillion-dollar portfolio.