Jobs at Macmillan

Provides administrative support to a high school editorial team, including processing errata, invoices, author and vendor payments, manuscripts, contracts, spreadsheets, surveys, and project-management tickets. Coordinates with internal departments and external collaborators, maintains contractor records, routes documents through DocuSign, and handles day-to-day administrative needs. This is a remote, part-time contract role for six months, with possible extension.

Supports planning, launching, monitoring, and optimizing programmatic advertising campaigns across Amazon Advertising, Google Ads, StackAdapt, and other platforms. Manages audiences, testing, pacing, ROAS, KPIs, reporting, and campaign insights. Collaborates with creative teams on ad assets and contributes ideas for improved targeting, bidding, formats, and performance. The role requires strong analytical, organizational, communication, and experimentation skills in a publishing marketing environment.

Build and manage relationships with university faculty, bookstore managers, and other higher-education customers across British Columbia. Conduct on-campus sales calls, demonstrate course materials and software, manage opportunities and pipeline in a CRM, respond to customer needs, plan territory travel, and submit sales and market activity reports. The role requires regular regional travel, including overnight trips, and collaboration with marketing, editorial, and customer success teams.

Supports executive editors across nonfiction and fiction publishing projects. Responsibilities include communicating with authors and agents, reviewing submissions, researching comparative titles, preparing acquisition materials, drafting catalog and jacket copy, coordinating manuscripts and production deadlines, handling administrative tasks, and organizing presentations. The role requires strong writing, communication, organization, prioritization, and attention to detail, along with proficiency in Microsoft Word, Excel, and Google Workspace.

Own the vision, strategy, backlog, and delivery of customer experience and support products. Conduct user discovery, define requirements, lead Agile sprint execution, monitor product performance, investigate issues, and deliver AI, MCP, and automation capabilities. Partner with engineering, UX, vendors, and stakeholders to resolve dependencies, communicate roadmap progress, and improve user outcomes across educator, student, and support experiences.

Provide accessibility customer support to learners and educators by triaging inquiries, troubleshooting usability issues, coordinating escalations, tracking Jira remediation workflows, and communicating resolutions. Collaborate with product, content, sales, and external remediation teams. Document recurring accessibility challenges, improve support resources, and follow up to confirm issues are resolved. This remote agency contractor engagement lasts six months, is approximately 20 hours per week, and may be extended.

Design marketing campaigns and brand assets across digital, social, video, print, merchandise, and packaging channels. Maintain brand guidelines, photograph products, create motion graphics and video overlays, manage digital assets, prepare print-ready files, and update promotional decks and databases. Collaborate with editorial, marketing, art, and external partners to develop visual concepts and execute product and promotional materials.

Build and operate production-grade, cloud-native AI applications across the full stack. Responsibilities include integrating and optimizing AI models, developing evaluation and monitoring pipelines, operating reliable production systems, collaborating with stakeholders, leading design reviews, mentoring engineers, and participating in on-call rotations. The role supports proof-of-concepts, MVPs, and long-term product development while applying MLOps, LLMOps, DevOps, security, testing, and SRE practices.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Acquire and publish primarily fiction titles, negotiate acquisition terms, edit manuscripts, develop author careers, and build a cohesive publishing list. The Senior Editor collaborates with agents, authors, and internal departments to position books, prepare launch materials, maintain schedules, mentor colleagues, and supervise one employee. The role requires strong editorial judgment, industry relationships, fiction-market expertise, contract familiarity, and at least eight years of book publishing experience.

Conduct workplace investigations, maintain multi-jurisdictional employment policies, advise on performance management, accommodations, leave, and employee relations matters, and draft employment and severance agreements. Support agency inquiries, subpoenas, litigation holds, document collection, contractor classification reviews, regulatory research, and pre-litigation risk mitigation. The role partners closely with Employment Counsel and Human Resources across a distributed workforce.

Leads a team of Royalty Managers and oversees end-to-end royalty statement preparation, analysis, review, issuance, contract processing, payment approvals, tax compliance, and issue resolution. Ensures accuracy, contractual compliance, timely payments, and effective stakeholder communication. Drives process improvements, manages escalations, supports workflow and resource planning, and collaborates with internal departments and external authors and agents.

Leads the strategic and operational infrastructure supporting Sales and Customer Success, including reporting, forecasting, CRM governance, territory planning, compensation input, vendor management, and process improvement. Manages the Revenue Operations team and partners cross-functionally on systems, automation, and AI initiatives. Owns the function’s operating model, technology strategy, data quality, KPI framework, and long-term evolution.

Supports Royalty Managers with preparing, reviewing, analyzing, and issuing royalty statements. Responsibilities include validating royalty terms, reviewing banking and tax forms, processing payee changes, researching sales data, resolving exceptions, preparing manual statements, responding to royalty inquiries, and assisting with payment registers and requests. The role requires strong organization, communication, Excel, database, and analytical skills, with 1–2 years of relevant experience preferred.

Administers Xflow, Concur, Tipalti, and SAP-connected P2P systems. Responsibilities include user provisioning, access controls, system monitoring, troubleshooting, integrations, compliance audits, configuration, UAT, documentation, master-data standardization, and process improvement. Partners with Accounts Payable, Procurement, IT, and vendors to resolve issues and implement reliable, secure technology solutions.

Coordinate production workflows for self-paced online learning courses across content, rights, marketing, platform teams, vendors, and partners. Manage Jira boards, timelines, task tracking, content handoffs, meetings, documentation, vendor onboarding, and status reporting. Identify workflow blockers, recommend process improvements, and support automation initiatives to maintain operational continuity throughout the pilot program.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Lead and develop a team of Sales Specialists to drive growth in higher education disciplines. Provide coaching, field support, cross-functional coordination with Marketing and Editorial, sales strategy execution, forecasting, and market feedback. Travel frequently to support sales meetings, conferences, and training; manage hiring, training, and performance of direct reports.

Lead administration and optimization of the Snowflake data warehouse. Design and enforce data management and security policies, tune performance and costs, lead migrations and ETL initiatives, manage Snowflake roles/SSO, mentor DBAs, and maintain architecture documentation while collaborating with data engineers and analysts.

Manages production editorial processes for adult fiction and nonfiction books from manuscript through bound book, including paperback conversions. Responsibilities include electronic styling, copyediting, proofreading, indexing, freelancer management, page-proof revisions, jacket and ancillary copy review, quality control, scheduling coordination, workflow tracking, and compliance with editorial, legal, and departmental procedures.