Teams at M-Files

Partner with customers to analyze industry-specific business needs and implement M-Files document and knowledge management solutions. Lead small-to-mid implementations, define requirements, integrate with existing systems, provide training, support pre-sales, advise on automation and compliance, and ensure customer satisfaction across targeted verticals.

Lead the establishment of a new Advisory Services practice, focusing on methodology design, business case development, go-to-market strategies, and practice leadership. Engage in transforming client businesses through innovative service delivery.

Serve as a strategic partner and trusted advisor for enterprise customers to drive adoption, retention, satisfaction, and measurable business value. Manage a portfolio of complex accounts, conduct executive reviews, mitigate renewal risk, identify expansion opportunities, lead escalations, provide cross-functional feedback, mentor team members, and improve Customer Success methodologies.