Luxury Presence Leadership & Management

How would you describe your coaching style and how you work with your team on a day-to-day basis? 

I'm in the work with my reps - listening to calls, coaching in real time, not just reviewing dashboards. I set clear expectations and hold people accountable to activity and outcomes daily. If someone's off track, I address it immediately and specifically, not at the end of the quarter, month, or day.

How do you give feedback - what does a typical 1:1 look like? 

We start with your numbers, move into specific call or deal coaching, and end with action items for the week. Feedback is never vague - I'll point to the exact moment in a call where things went sideways. We run quarterly scorecards on both results and values, but the 1:1 is where the real development happens. I also send weekly focuses to each rep so that the priorities are always clear.

What do you look for in someone when deciding they're ready to move up? You're already doing the job before you get the title - coaching peers, improving processes, owning team outcomes beyond your own number. I look for people who are consistently high-performing and making everyone around them better. Hitting quota gets you paid; demonstrating leadership behaviors at the next level gets you promoted.