Teams at Lithic

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

As a Senior Software Engineer on the Infrastructure team, you'll build and manage critical systems, contribute code, handle incidents, and enhance developer tooling.

Own and improve Lithic's AML transaction monitoring program: maintain SOPs, tune alert logic and agentic/AI tooling, investigate complex suspicious activity and file SARs/UARs, supervise and quality-check reviews, produce KPIs and governance materials, and train/mentor analysts.