Jobs at LightFeather

Design, configure, develop, and implement custom ServiceNow applications and enhancements. Provide architecture and best-practice guidance, script business logic, support deployments, analyze performance, and collaborate with stakeholders using Agile methods to support federal clients.

Lead requirements gathering and process design for federal clients; translate mission needs into scalable ServiceNow solutions; create user stories, acceptance criteria, and functional specs; ensure federal compliance (Section 508, FISMA/NIST); design SOPs and process maps; mentor junior staff; coordinate UAT and work with architects and government stakeholders to produce federal-grade deliverables.

Lead requirements gathering and process design for federal clients, translate mission needs into ServiceNow user stories and functional specs, ensure compliance with federal standards, mentor junior staff, perform gap analysis, design SOPs, support UAT, and produce federal-grade deliverables.

Lead design, development, integration, and deployment of ServiceNow solutions (ITSM, ITOM, HRSD, App Engine, Service Portal). Build workflows, UI components, automations, and integrations; ensure security/compliance; mentor developers; troubleshoot and optimize platform performance while working in Agile teams.

Serve as the dedicated Scrum Master for a federal cloud engineering team, facilitating Scrum ceremonies, managing sprint execution in Jira, coordinating with Product Owner and stakeholders, maintaining documentation in SharePoint, tracking ServiceNow tickets, and promoting agile practices while supporting cloud and DevSecOps-related delivery and federal security compliance.

Design, build, and maintain full-stack applications to modernize DHS ICE legacy systems. Analyze legacy workflows, translate mission-critical behavior into scalable designs, implement backend services and APIs, develop front-end components, support SDLC activities, troubleshoot across stacks, and collaborate with stakeholders while upholding engineering best practices.

Lead design, develop, and deploy ServiceNow solutions (ITSM/ITOM/HRSD/App Engine/Service Portal). Build workflows, integrations, custom widgets, and automation. Ensure security, scalability, mentor developers, troubleshoot issues, and work in an Agile environment to deliver federal projects.

Lead requirements definition and solution design for federal ServiceNow implementations. Facilitate discovery workshops, produce user stories and functional specs, perform gap assessments, manage backlog quality, ensure federal compliance (Section 508, FISMA/NIST), drive UAT, mentor junior staff, and produce federal-standard documentation and SOPs within Agile delivery.

Lead federal client workshops to gather and translate mission requirements into scalable ServiceNow solutions. Create user stories, acceptance criteria, process maps, and functional specs; perform gap analysis versus OOTB; ensure federal compliance (Section 508, FISMA/NIST); mentor junior staff; coordinate UAT and produce federal-grade deliverables while collaborating with architects and Agile teams.