Teams at LifeStance Health

Provide front-line IT and application support for clinicians, patients, and administrative staff. Troubleshoot hardware, software, and network issues via phone and ticketing system, document incidents, prioritize requests to meet Service Desk KPIs, identify operational inefficiencies, and support process improvements and change management. Deliver clear, empathetic customer service and collaborate across teams.

Provide front-line technical support for clinical applications, hardware, and software. Troubleshoot via phone and ticketing systems, document issues, assist with EHR configuration (AdvancedMD/Athenahealth), identify operational inefficiencies, meet service desk KPIs, and collaborate cross-functionally to improve processes and support clinicians and staff.

Lead enterprise adoption of AI by translating strategy into an executable roadmap, building governance and operating models, driving cross-functional program execution, defining success metrics and business cases, and advising executives to ensure responsible, measurable AI impact across clinical and operational domains.