Teams at LifeStance Health

Resolve inbound/outbound revenue cycle and patient billing inquiries via phone, email, and portal. Process payments, update insurance/portal data, support reporting, troubleshoot posting issues, escalate complex account challenges, and ensure courteous patient service.

Support quality assurance, auditing, and performance improvement across Revenue Cycle Management. Conduct audits, analyze trends, identify root causes, recommend corrective actions, support training, maintain audit records, and report quality and compliance metrics to improve accuracy and efficiency across benefit verification, cash posting, denials, and AR management.

Lead a team managing employee benefits and leave programs (FMLA, ADA, COBRA, state leaves), ensure regulatory compliance, oversee vendor relationships, improve processes and HR systems (Workday), handle escalated cases, and coordinate with HR, payroll, legal, and finance to deliver timely, accurate, and compassionate service.