Teams at LaunchDarkly

Drives net-new enterprise customer acquisition within a defined territory. Responsibilities include territory planning, pipeline generation, complex enterprise sales, C-suite engagement, tailored solution development, contract negotiation, quota attainment, and cross-functional collaboration. The role requires independently managing complex sales cycles, using data and CRM tools, building business cases, and closing high-value deals with technical buyers such as CIOs and CTOs.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.

Leads corporate marketing and external communications, shaping company narrative, market positioning, thought leadership, public relations, analyst relations, social media, and executive visibility. Manages a three-person communications team, partners with executives and Product Marketing, identifies engagement opportunities, supports analyst relationships, and tracks influence metrics. The role requires extensive B2B software communications leadership experience, strategic storytelling skills, and the ability to translate technical concepts for developer and executive audiences.