Jobs at Kipu Health

Own a portfolio of SaaS customers by building relationships, developing success plans, driving product adoption, analyzing customer health, mitigating risks, and supporting renewals and expansion. Lead customer meetings, resolve issues, document activity, and collaborate with Support, Product, Engineering, and Sales to improve customer outcomes and retention.

The Revenue Operations Analyst manages Salesforce and other business intelligence systems, maintains data integrity, and develops reports, dashboards, and analyses for revenue and growth decision-making. Responsibilities include monitoring KPIs, supporting Sales reporting, documenting processes, analyzing customer outreach and handoffs, resolving business operations issues, and coordinating financial reporting with Finance and Sales leadership.

Prospect and cultivate leads for Kipu Health’s behavioral health SaaS solutions. Responsibilities include making 100+ daily outbound calls, engaging prospects through email and social media, researching leads, managing CRM records, responding to inbound interest, supporting marketing campaigns, and meeting appointment, lead, contact, and sales activity goals.

Senior Account Executive responsible for prospecting, managing complex sales cycles, negotiating with executive stakeholders, and closing new-logo, cross-sell, and expansion opportunities. The role requires consultative solution selling, pipeline and forecast management, product demonstrations, competitive positioning, and accurate Salesforce activity tracking. Candidates should bring 10+ years of related sales experience, advanced sales methodology knowledge, and preferably experience in behavioral health, EMR, or SaaS sales.

Manages expansion and renewal opportunities across existing customer accounts. Develops account-growth plans, identifies cross-sell opportunities, leads complex negotiations, delivers consultative presentations, and partners with Customer Success, Support, and Implementation teams. Maintains executive relationships, manages pipeline and forecasting in Salesforce, addresses customer business challenges, and consistently meets or exceeds expansion quotas.

Leads Kipu’s software implementation organization, overseeing directors, managers, and specialists delivering EMR and related solutions. Establishes implementation standards across discovery, configuration, training, documentation, go-live, and adoption readiness. Owns capacity planning, resource utilization, client escalations, partner coordination, performance metrics, and implementation financial performance. Partners cross-functionally with Sales, Product, Customer Success, Support, Finance, and Operations while coaching leaders and driving continuous improvement.

Leads the company-wide talent acquisition function, including recruiters, contract partners, search firms, recruiting budgets, hiring processes, candidate and manager experience, reporting, and workforce planning. The role develops forecast-driven recruiting strategies, manages executive and business-critical searches, improves hiring quality and retention, trains hiring managers, ensures process accountability, and builds the Salt Lake City talent pipeline.