Jobs at KeyBank

Serves bank clients by processing financial transactions, resolving service issues, identifying financial wellness needs, recommending products, and deepening client relationships. The role balances cash, follows compliance and security procedures, supports branch goals, conducts proactive outreach, educates clients on digital banking, and collaborates with branch teammates. Saturday work, regular attendance, and occasional travel between locations may be required.

Provides branch-based client service and transaction support while identifying financial needs, recommending banking products, resolving servicing issues, processing cash transactions, and building client relationships. The role includes proactive calling, sales goal achievement, digital banking education, compliance adherence, cash drawer balancing, and collaboration with branch teammates. Saturday work and driving between multiple locations may be required.

Provides second-line cybersecurity and technology risk oversight for Key Technology Services and enterprise technology, data, and AI/ML environments. Evaluates controls, conducts risk and gap assessments, monitors security initiatives, assesses third-party and emerging technology risks, advises on mitigation, supports audits and regulatory examinations, and escalates significant issues. The role requires collaboration with business leaders, auditors, and regulators while tracking corrective actions and emerging cyber and AI risks.

Provide investment advice and financial planning to mass-affluent clients, grow new and existing relationships, cross-sell bank products, meet sales and referral goals, coach branch staff, and coordinate investment product delivery while complying with KeyBank policies.

Leads adversary emulation, red team operations, penetration testing, cloud and application security assessments, and development of offensive tooling. Simulates advanced threats across hybrid environments, evaluates detection and response controls, coordinates third-party testing, tracks remediation, produces executive reports, conducts purple team exercises, and mentors junior staff.

Leads commercial banking product risk management across Commercial Card, AP Automation, and Merchant Services. Partners with Product, Business Development, and risk teams to assess product changes, strengthen controls, address regulatory requirements, maintain risk policies, develop reporting, and present insights to senior leadership. The role also drives continuous improvement, automation and AI adoption, executive stakeholder influence, and risk framework awareness across the Commercial Bank.

Leads strategy, modernization, delivery, and ongoing optimization of a commercial lending loan-origination platform. Owns product vision, roadmap, outcomes, integrations, data, controls, risk governance, adoption, and executive communication. Partners across lending, credit, operations, technology, risk, legal, and compliance to streamline workflows and improve cycle time, efficiency, data quality, control effectiveness, and revenue. Manages and develops product professionals while driving cross-functional delivery in a regulated financial-services environment.

Supports commercial banking relationship teams by preparing prospect pitch materials, managing lending processes for commitments under $10 million, conducting due diligence, reviewing financial documentation, coordinating credit approvals, maintaining loan and portfolio data, and monitoring credit risks. The role also supports renewals, amendments, documentation accuracy, regulatory reviews, and training new analysts.

Leads a middle-market banking sales team serving businesses with $20 million to $500 million in annual revenue. Responsibilities include acquiring and expanding client relationships, coaching relationship managers, driving profitable revenue growth, overseeing underwriting and credit quality, managing portfolio risk, developing talent, and collaborating across banking functions. The role requires strong corporate finance, capital markets, credit, sales, and people-leadership expertise while covering Orange County, the Inland Empire, and San Diego.

Conduct independent third-line credit risk reviews of complex private credit and commercial lending portfolios. Assess underwriting quality, risk ratings, covenant compliance, collateral, portfolio trends, concentration risks, regulatory adherence, and risk governance. Lead review teams, identify emerging credit weaknesses, produce reports and recommendations, advise senior management, mentor junior reviewers, and support special projects and continuous risk intelligence activities.

Lead architecture and hands-on development for scalable GCP infrastructure and AI platforms. Build Python microservices, deterministic policy engines, governed data pipelines, GraphRAG retrieval, Vertex AI agent workflows, and evaluation systems. Establish data contracts, security controls, observability, CI/CD, and cost-efficient cloud operations while mentoring engineering squads and translating enterprise architecture into delivery plans.

Executes SOX compliance activities for assigned processes and applications, including risk assessments, walkthroughs, control documentation, audit coordination, issue remediation, and stakeholder engagement. Evaluates control design, tracks deliverables, identifies risks and gaps, and supports governance and continuous improvement initiatives. The role independently manages assigned workstreams while escalating complex judgments and partnering with business, finance, technology, internal audit, and external audit stakeholders.

Owns KeyBank’s CIAM authentication-intelligence and fraud-detection capabilities, including device intelligence, behavioral analytics, session monitoring, risk-based authentication, and fraud telemetry. Develops capability roadmaps, tunes detection policies and models, analyzes fraud and authentication metrics, partners with Fraud, Security, Data, Technology, and channel teams, manages vendor capabilities, and integrates intelligence signals into real-time authentication decisions. The role improves fraud detection, reduces false positives and client friction, and drives measurable authentication outcomes.

Supports Credit Risk Review through independent risk analysis, portfolio monitoring, reporting, dashboard development, automation, and process improvement. The role identifies emerging credit risks, trends, concentrations, and outliers; develops scalable analytical solutions; improves data quality and reporting efficiency; and prepares insights for senior management and governance committees. It partners with review teams and risk stakeholders to strengthen continuous monitoring, independent challenge, risk intelligence, and evidence-based oversight.

Leads the Credit Risk Review Strategic Insights Team, overseeing operating model design, strategic planning, risk-based coverage, KPIs, quality programs, governance, regulatory readiness, executive reporting, technology and AI enablement, and multidisciplinary team development. Applies commercial and consumer credit expertise to transform risk-review processes, tools, controls, and reporting while serving as a key liaison to senior management, regulators, auditors, and the Board.

Designs, trains, evaluates, and operationalizes intelligent document-processing solutions using OCR, machine learning, LLMs, Python, and cloud data pipelines. Builds extraction, validation, reconciliation, exception-handling, and human-review workflows for sensitive information. Develops secure, auditable, configuration-driven systems with API integrations, monitoring, testing, CI/CD, and infrastructure as code. Partners with business experts to define document fields, quality thresholds, validation rules, and acceptance criteria.

Owns the product experience and strategic direction for KeyBank’s commercial merchant acquiring products. The role leads partnership development, product commercialization, sales training, solution demonstrations, third-party integrations, reporting, and stakeholder collaboration. Responsibilities include working with processors and payment platforms, supporting revenue growth, managing product P&L, mitigating risk, identifying business opportunities, and influencing sales, marketing, technology, operations, finance, legal, compliance, merchants, and external partners.